Returns & Refunds
At Global-e, we want you to be completely satisfied with your purchase. If for any reason you’re not happy with your order, you may return eligible items for a refund or exchange, subject to the terms below.
Return Policy
Most items can be returned within 30 days of delivery, provided they are unused, in their original packaging, and with all tags attached. Some products may have different return conditions, which will be specified at checkout.
To initiate a return, please visit usalloyd.com and follow the instructions in your order confirmation email. Once your return is approved, you’ll receive a prepaid return label and further instructions.
Refunds
Refunds are processed within 10 business days after we receive and inspect your returned item. Your refund will be issued to the original payment method. Shipping costs are non-refundable unless the return is due to an error on our part.
Exchanges
If you’d like to exchange an item, please return the original product and place a new order at usalloyd.com. Exchanges are subject to product availability.
Non-Returnable Items
Certain items cannot be returned, including:
- Personalized or made-to-order products
- Perishable goods
- Intimate apparel, swimwear, or jewelry for hygiene reasons
For more details, visit usalloyd.com.
Damaged or Defective Items
If your item arrives damaged or defective, please contact us immediately at usalloyd.com. We’ll arrange for a replacement or refund.
International Returns
For international orders, return shipping costs are the customer’s responsibility, and customs fees may apply. Refunds will exclude original shipping charges.
For further assistance, visit usalloyd.com.